Enterprise service management

Technology Workflows

IT Service Management - ITSM​

Deliver resilient IT services and craft experiences that enhance team productivity. Accelerate issue resolution and drive innovation using AI and machine learning through ServiceNow’s unified cloud-based platform.

Simplify and unify IT services by consolidating essential tools and applications to deliver modern IT experiences. Automate key processes using the Now Platform, a centralized single system for enterprise operations.

We specialise in

Service Catalog / Taxonomy Mgmt

Incident Mgmt​

Change Mgmt​

Problem Mgmt​

Request Mgmt​

Service Portals - Employee’s and Customer Service Portals​

Knowledge Mgmt​

Flow Designer

Process Automation Designer​

Process Optimization

Process Optimization

Al Search

Virtual Agents

Document Intelligence

Predictive Intelligence

Performance Analytics​

Vendor Workspace​

CMDB Workspace​

Reports and Dashboards​

Operator Workspace​

Walk-up Experience​

Skills Mgmt

Continual Improvement Mgmt​

Universal Requests​

Playbook Experience​

Surveys and Assessments​

Mobile

Advance Work Assignment and Integrations​

IT Operations Management - ITOM

See IT infrastructure in a business service context by gaining visibility into your multistack IT environment, on-premises to cloud, and see the impact on your applications and business services. Predict issues and automate resolutions assisted by generative AI. ​

We specialise in

Configuration Mgmt Database (CMDB)​

Common Service Data Model (CSDM)

Discovery

Service Mapping

ITOM Governance

Agent Client Collector

Health Log Analytics

Metric Intelligence

Event Mgmt

Firewall Audits and Reporting

Certificate Mgmt

Flow Designer​

Process Automation Designer​

Integrations

Virtual Agents

AI Search

Automation Intelligence

CMDB Workspace​

Operator Workspace

Predictive Intelligence​

Performance Analytics​

Reports and Dashboards​

IT Asset Management - ITAM​

Streamline the management of your hardware, software, and cloud IT assets from one centralized platform. Automate every phase of the IT asset lifecycle on a large scale, while optimising costs and reducing risks associated with licensing and leasing

We specialise in

Software Asset Mgmt (SAM)​

SaaS License Mgmt​

Cloud Insights​

Software Spend Detection​

Hardware Asset Mgmt (HAM)​

Enterprise Asset Mgmt​

Contract Mgmt​

Flow Designer​

Integrations​

Reports and Dashboards​

Performance Analytics​

Asset Reconciliation and true up cost​

Predictive Intelligence​

Strategic Portfolio Management - SPM

Achieve business outcomes with certainty by unifying all your operations on a single, AI-powered cloud platform. Link strategy to execution for complete 360º visibility, enabling faster value delivery across the entire organization.

We specialise in

Project & Portfolio Mgmt​

Application Portfolio Mgmt​

Digital Portfolio Management​

Roadmap Planning​

Investment Funding​

Resource Mgmt​

Collaborative Work Mgmt​

Backlog Mgmt​

Release Mgmt​

Goal Framework​

Scaled Agile Framework ​

Release Mgmt​

Timecards​

Process Mining​

Flow Designer​

Process Automation Designer​

Integrations​

AI Search​

Virtual Agents​

Predictive Intelligence​

Performance Analytics​

Reports and Dashboards​

Integrated Risk Management - IRM​

Enhance visibility and decision-making around risks with real-time insights. Boost productivity and cut costs through automated workflows across your enterprise, supporting an effective governance, risk, and compliance (GRC) strategy.​

We specialise in

Business Continuity Mgmt​

Operational Risk Mgmt​

Policy & Compliance Mgmt​

Risk Mgmt​

Audit Mgmt​

Vendor Risk Mgmt​

Regulatory Change Mgmt​

Privacy Mgmt​

Use Case Accelerators​

Virtual Agents​

Employee Center​

AI Search​

GRC Workspace​

GRC Workspace​

Integrations​

Playbook Experience​

Predictive Intelligence​

Performance Analytics​

Reports and Dashboards​

Environmental, Social & Governance - ESG​

Augment your environmental, social, and governance (ESG) program with effortless data collection, real-time progress tracking, and automated reporting

We specialise in

ESG Mgmt

ESG Command​

Carbon Mgmt​

Flow Designer

Process Automation Designer​

Integrations

Virtual Agents​

AI Search​

Performance Analytics​

Reports and Dashboards​